Q: What do I need to know about Collar Clinic and purchasing a new Dog Training collar?

• Collar Clinic is a Master Dealer for : Tri-Tronics, Garmin, D.T. Systems, Dogtra, E-collar Technologies, SportDog, DogWatch and PetSafe.
• We have specialized in electronic dog training collars since 1988, offering the best in electronic collars with a trade in option.
• We will almost always have what you need in stock and orders usually ship the same day they are received.
• Our customer service e-collar specialists are long term employees who love dogs and are knowledgeable about all our products.
• Every new trainer we sell has a 30 day money back guarantee. This will assure that you have purchased the correct trainer for your needs.
• New Trainers are covered under the manufacturer's warranty. Duration of the warranty coverage is listed with each product description. Manuals

A good dog is your objective, a satisfied dog trainer is ours.

We can help guide you to the correct trainer for your needs, and give basic instructions on how to get started in your training.
Below are excellent introductions to using a remote trainer for reinforcing commands and stopping unwanted behavior.

Basic Training with an Electronic Training Collar by Tri-Tronics

Dogtra's Basic Training with an e-collar

Q: What do I need to know to purchase a Guaranteed Reconditioned Remote Trainer?

• Reconditioned Trainers include all of the necessary components needed for a complete system. Each model comes with all the accessories as when it was new.
• Also included is the manufacturer's owners manual which covers operation, care and maintenance.
• All reconditioned trainers have a 30 day money back guarantee.
• Collar Clinic backs every Reconditioned Trainer with a 6 month warranty on parts, labor and batteries.
• Our inventory of reconditioned trainers changes daily. All of the trainers listed in our print catalog may not be in stock at all times.
• In Stock Reconditioned Trainers are available for online shopping: Reconditioned Trainers
• Call toll free 1-800-430-2010 for Reconditioned Training Collars we may not be able to post on the website because of low supply.

Q: What do I need to know to send an Electronic Dog Training Collar in for Trade?

• All remote electronic dog collars are Guaranteed Collar Clinic's Trade Allowance Credit of 10% off your purchase up to a maximum of $50.00. This discount cannot be combined with other trade-ins or any other special offers.
• Repairable or usable Tri-Tronics collars manufactured since 1998 are guaranteed a minimum of 15% off on the purchase of the same number of collars. (These collars are antenna-less and do not require a turn on plug)
• Repairable Tri-Tronics, Dogtra, DT Systems and Garmin Astro models will have a greater trade value than the 10%. Our technicians will evaluate your system based on product model, serviceability and supply and demand. Our representatives will confirm with you the exact amount we can offer in trade value. This value will be equal to or greater than the guaranteed minimum credit of at least 10% off a purchase up to the maximum of $50.00.
• You will need to send us your trainer or remaining parts for this trade allowance credit to be applied to your purchase.
• If you decide not to trade, we offer repair services on Tri-Tronics, Dogtra and D.T. Systems or we will return the system to you at no charge.
• E-collars we do not service qualify for the gauranteed minimum trade credit of 10% off your purchase up to the maximum of $50.00.
• For maximum trade allowance, send all the components that came with your trainer. Please include a note with your name and daytime phone number requesting a trade evaluation.

Call 800-430-2010 M-F 8:30-5pm ET or email tradein@collarclinic.com to get a fairly accurate quote on the Trade Value of your model.

Trade Request Form to mail with your trainer.

Our shipping address:

Q: What questions should I ask when selecting a dog training collar?

• How much range does the collar have? Range ratings are based on flat open terrain. Hills, Trees, Tall grasses, Buildings even the weather will effect your actual range. We suggest you select a collar with double the range that you feel you need.
• What type of correction does the collar offer? - (momentary vs. continuous, non stimulating and tone options)
• What type of adjustability for intensity selection does the collar or transmitter offer?
• What is the weight of the collar? Small breeds cannot wear some collars because of the weight.
• Review the training booklet below for proper use of an electronic training collar and proven methods to acheive successful results.

Basic Training with an Electronic Training Collar by Tri-Tronics

Q: What questions should I ask when selecting a dog training collar?

• Newer Tri-Tronics models (models with the intensity selection dial) are repaired within 3 business days from the time payment is received. It is best to send the payment with your trainer to prevent any delays in it's repair. We accept checks, money orders and the major credit cards.
• Older Tri-Tronics models (those that use the turn on plug) are repaired within 5 business days from the time payment is received. Repair Rates.

Note: Shipping time is not included in these durations. Please allow 2-4 business days for UPS ground shipping or USPS Mail which is included in the repair fee.

Q: What if you cannot fix my Electronic Dog Collar?

• If for some reason your Trainer is not serviceable, you will be contacted with component replacement or trade-in options.

Q: Where do I find information on Troubleshooting my collar

• Collar Clinic has written a convenient Troubleshooting Guide. This guide is designed for Ni-Cad Battery operated systems.

Charging & maintenance of your electronic training collar's Nickel-Cadmium batteries

The rechargeable Nickel-Cadmium batteries supplied with your unit should give you three to five years of service if charged and maintained properly. Following the guidelines outlined below will help you get the maximum life out of your batteries.

1. The 3-prong turn-on plug must be removed from the collar when not in use. The receiver circuit will continue to drain the battery even though the collar is not being activated if the turn-on plug is left in the collar. Leaving the collar turned on for extended periods of time (more than 2 or 3 days) without charging will greatly reduce the life of your batteries. The variable intensity plugs do not affect the batteries or the charger.
2. Always charge your batteries at room temperature. Do not store your unit where the temperature is below freezing or above 100 degrees Fahrenheit for extended periods of time.
3. Undercharging or overcharging your batteries will also cause premature battery failure. Follow the charging instructions in the owner's manual provided with your trainer. If you do not have a copy of the owner's manual for your particular model, give us a call, we will send you a copy for a $3.00 shipping and handling fee.

Long-term storage tips:

For During long term storage or periods of nonuse of greater than 3 months, the batteries should be charged for 10 to 12 hours every 3 or 4 months. With some chargers, your trainer can be left plugged into the charger continually during periods of nonuse. See your owner's manual.

Charging & maintenance of your electronic training collar's Nickel Metal Hydride (NiMH) batteries.

1. NiMH batteries do not develop a "memory", so it is not necessary or desirable to deplete your batteries between charges. You can expect approximately 40 hours of service between charges. This estimate will vary depending on your type of use.
2. To conserve the life of your batteries, do not store your trainer in extremely hot or cold places (such as the dashboard of your car)
3. When to charge: You should fully charge the batteries of both the transmitter and receiver before you begin using a new trainer. Thereafter, charge the batteries whenever the LED(s) indicate that batteries are low. Once you see the low battery indicator come on, and depending on use, you should be able to train for another two hours before depleting the battery completely.
4. How to charge: Plug the battery charger(s) into an ordinary household wall outlet. Remove the rubber protection cap from the charging jack on the device (transmitter or collar) to be charged, and plug the correct charger plug into the matching charging jack of the device to be charged. Always use the manufacturers charger. Using the wrong type of charger may damage the batteries. The components should remain on the charger for an uninterupted 12-14 hours.
5. "On Charge" Indicator: The LED on the device you are charging will glow red steadily while the battery is being charged.
6. "Full Charge" Indicator: The Tri-Tronics LED(s) indicate when the battery is fully charged. The collar LED will change from red to green or flicker between red and green.. The transmitter LED will change from glowing steadily to blinking red slowly (about once per second). Dogtra and D. T. Systems LED's does not change when the batteries are fully charged.
   • You should remover both components from the charger after 12-14 hours. The charge does not switch to a trickle charge.
   • It should take from 12-14 hours to fully charge batteries of both the transmitter and the collar. Remove the charger from the wall outlet when not in use.
   • Batteries should be charged at room temperature. Don't charge at temperatures below freezing. Remember that it could take several hours for the batteries to come up to room temperature if the trainer has been outside in the cold.
7. If you store your trainer for extended periods: If you do not use your trainer for extended periods, remember to keep the batteries charged up. Charge the batteries to full charge about every month.
8. Replacing the Batteries: Tri-Tronics and Dogtra with the Ni-MH batteries are user-replaceable batteries. Batteries can be purchased. You do not need to send the unit in for this service.
   • Open battery compartments only for the purpose of replacing a battery, and open them away from the field to avoid contamination.
   • Do not open the trainer for any reason other than to replace the batteries.
   • Only charge the new batteries when they are installed in the unit. Never attempt to charge a replacement battery when it is not installed in the collar or transmitter.

Q: Can my dog go swimming with the collar on?

• Yes, all the collars that Collar Clinic carries are waterproof and safe for your dog to wear in the water.

Q: What size is the collar strap?

• Most collar straps are 24-25" long and fit up to a 24" neck.
• Most straps can be shortened to fit smaller dogs.
• Electronic collars are worn at the smallest part of the neck, measure around the neck just behind your dogs ears.
• For small breeds some collars will be too heavy and bulky. We carry a wide selection of brands and styles. There is a collar to fit most any dog 10 lbs. and up.