Collar Clinic Customer Service
 

Your satisfaction is very important to us.

Our Customer's Dogs- Doing what they do Best!
Submit your dog pictures or training stories,
email : dogs@collarclinic.com OR post on our page!
Thanks for sharing!

Suzy and Rummie
Heisei-jakes-tomoka
Pointer in Field Trial Training aided with TriTronics collar-Learning quickly, Gary
Lucibelle a tri-color Brittany with her first beautiful point this past fall
Sweet Abbey
Sophie from Colorado
Sage after the hunt
Southern Hills Rebel - B. Wilbur
Django in Search and Rescue Training
Robin in Schutzhund Training
Raven-first nationally certified SAR dog in Hawaii.  Raven worked numerous wilderness and disaster missions in multiple states and was the first certified SAR dog to work in all of Hawaii's counties.
Gary's Setter
A great hunt in Montana, Ron
Haley was trained with a Dogtra collar and loves to put it on and go to work., Frank Ely Bird Dogs
Wingshooting In SA  Pup in training

Good Golly Miss Molly V @ Purina Endurance Classic 2007
Submit your dog pictures and training stories, email
: dogs@collarclinic.com.
Thanks, I am looking forward to trying it. Here is Lucie, the lucky owner. Bob I.
Sullivan, yellow lab, with his Sport 60 G2 from Collar Clinic.
Sullivan on task
Thank you for sharing pictures of your dogs with us.
The Collar Clinic Team
Grace's retrieve
Setter and Pointer Hunting Woodcock in France, Jean C. Sleepy Creek Dot trained with a Tri-Tronics by Jack Lyle
Conrad's Dogs
Just wanted to send in a stylish picture of my rescue. Thanks to my e collar, Margaret Ontario Canada
HiFive Kennels, Beulah MI Bruce Minard
Jed's Point
Bandit
Huckleberry-Finn
Chuck from Two Seasons Farm training one of their Gordon Setters, Brethren, MI
Hey Guys ~ Thank you for the awesome DOGTRA Traps...  They work Great!!  Southern Hills Morgan Adams  -B Wilbur Trainer TX
HiFive Kennels, Beualh MI
Rascal and Shiloh from GA
Hawkeye,  the wire haired Pointing Griffon and his boys
1st Annual AKC National Gundog Brace Championship
Scout
Our “kids” trained with Dogtra collars purchased at the Collar Clinic. Ted
WESTWIND'S KING KODIAK
 Monty the Dog AKA "Bozo" goes a litte crazy with the frisbee sometimes! Dan M.
Gadda
Cato's Dogs    
Roc A good friend, companion and hunting partner

Mugs comes to visit Collar Clinic



GET A DOG!

Submit your dog pictures and training stories, email : dogs@collarclinic.com.
Thank you for sharing pictures of your dogs with us.
The Collar Clinic Team

Sophie is 3 yrs old now and can't wear a collar.  She does drag around a check cord.  My last dog was an 85lb lab!


Pass a smile along:)

FAMOUS QUOTES; DOGS IN OUR LIVES

 

Tri-Tronics, Dogtra and Unleashed Technology offer Training advice for proper use of their training collars. Read what the manufacturers recommend. Watch Videos on YouTube from Professional Dog Trainers

Basic Training with an Electronic Training Collar by Tri-Tronics Tri-Tronics Training Videos including Here, Heel, Sit, Hold, Down and Whoa Commands

 

Dogtra's Basic Training with an e-collar

Unleashed Technology Guidance Trainer Animal Behavior Acquisition System & Method (patent pending) setting a new standard in remote communications for pet learning
."The Look Command" presented by Unleashed Technology
"The Look Command" Unleashed Technology Non Aversive Wireless Leash

New Dog Training Videos on YouTube Obedience Training, "Heel", "Fetch" for Retrievers, Use of e-collars, Professional Dog Trainer's Advice and lots more.

Feedback

  • Share on Collar Clinic' s page.

  • Customer Feedback on our Reconditioned Trainers.

  • Post Reviews on Google Maps.

We appreciate our customers! Thank you for your comments.

The Feedback Form below submits directly to Collar Clinic. Thank You.

  1. What would you like to comment on?
    Company , Products, Service , Employee, Website, Other:
  2. Enter your comment(s) in the space provided below

  3. How can we get in touch with you, if necessary or requested?
    Name:
    E-mail:
    Telephone:
    Fax number:
  4. Please contact me regarding this information.
    Yes Not necessary
    Select from drop down menu.


Customer comments and reviews:

"Best service I have ever recieved from a company. Have used several times-great every time." Fosta, KY

"Very fast turnaround, "Experts" definitely buy the next one new at Collar Clinic. Branchton, Ontario

"Repaired collars works like new." Avon, IN

"Never used an e-collar and was given the one that you just serviced. Very friendly and informative staff. I'll be a repeat customer." Friendship, WI

"The service was great. They helped me with every question. Thanks Collar Clinic." Edinburg, PA 16116

"I felt like this was my one stop shop on anything I needed to know about training collars." Inwood, IA

"I apprecieted their honoesty; and very informative." Monroe LA

"I was very impressed with your service and thanks for your patience while I was deciding to repair or trade." Halley, ID

"Great reconditioned products for a very reasonable price...great customer service! Stewartstown, PA

"All the people I had telephone conversations with were very nice and helpful." Summit, MS

"Makes training so much easier! Labs are very smart but act like teenagers, they don't like to listen.: Caldwell, ID

"An invaluable tool-Fantastic Customer Service." Six Mile, SC

"Great help and friendly people at Collar Clinic. My unit was back and running in about a week! A+++" Vienna, OH

"I'm impressed with the Collar Clinic's overall performance and comprehensive website, good customer service and prompt delivery of unit." Rapid City, MI

"Your customer service representative was very motivated to help me and did so in a very positive way." Lynchburg, VA

"Every contact was excellent. Turn around time could not be faster!!!" Remus, MI

"Thanks for quick return! Thanks for information so I could make a decision on replace vs. purchase of new system." Tiger, GA

"Polite, helpful, collar arrived immediately."

"Really appreciate your prompt service putting me back in business." Yorba Linda, CA

"Hi, I just wanted to say thank you for the great customer service. I called down when my training collar stopped charging, and your staff were absolutely GREAT! After a few moments they had a new battery on its way to me in Canada, which fixed the problem. You saved me a lot of money and headaches - thank you again. The shipping charges to Canada were also less than what some companies charge to ship WITHIN Canada!"

"I'm impressed with the Collar Clinic's overall performance, comprehensive website, good customer service and prompt delivery of unit. Thank you." Rapid City, MI

"Extraordinary service and professionalsm, flat rate excellent." Charlotte, NC

"It is nice to have a place to go to where you can get knowledgeable people to advise you. Searcy, AR

"I really enjoy the collar. I was hesitant at first, but not anymore. Would recommend it to anyone." Frankenmuth, MI

"This is the most pleasant customer service that I have experienced in 20 yrs!" Gonzales, TX

"My dogs are controllable with the collar." Eastover, NC

"Works very good and was pleased with the knowledge of customer service representatives on products. Thanks to all!" Howard Creek, FL

"Collar Clinic is a hasslefree one stop shop." Virginia Beach, VA

"Great Company:"- Bowdle, SD

"Your service is the best. I had a different brand ecollar and traded it in on another brand collar. I recommend Collar Clinic to my friends!" Mt. Vernon, IA

"Very good service and product! Refurbished collars look like new!"

"Knowledgeable staff that provides professional and quick service."

"This was great information. I followed your suggestion of replacing the batteries and all is good again. Thanks for pointing me in the right direction. I will definitely be a return customer." Vero Beach, FL

"Everybody was courteous and professional." Sweetwater, TN

I had no idea it could be repaired. Thank you again. Darlington, SC

Fast service, reasonable price, very good customer service representatives. Montezuma, IA

You are very helpful when I have contacted you. You walked me through everything well. Clermont, GA

Fantastic place to do business and very informative about products. Grand Rapids, MN

First time buyer. Customer Service helped me a lot and helped me pick the right trainer. Lacrosse, WI

Excellent price & Service, I'll never shop anywhere else for training collars or equipment. Dalton, PA

The service rep was very helpful. She obviously knew about all aspects of the model I own.

Awesome service, great people, quick service, never even thought a place like this existed. Dayton, VA

The company personnel were very personable!! Houston, TX

Great Service at a fair price. Always courteous and informative, Always helpful. Citrus Heights, CA

Great Service! Very pleasant-Will highly recommend to all my hunting friends. Cody, WY

Service was very prompt! Very nice people to work with. Crosswind Kennels Maybee, MI

Thanks for your great service? Over and beyond my expectation. Burwell, NE

Very much appreciate your quick turn around time and advice. Blookfield Hills, MI

Your Rep knew his business. Billings, MT

Quick service. Duluth, MN

Your staff is excellent and honest. Thanks for the good advice. Glenview, IL

Good people to deal with very courteous and knowledgeable. Richmond, VA

You go the extra mile for customer satisfaction! Gaston, OR

Thanks you very much, this customer service is definitely the best I've ever received. Thanks." Corvallis, OR

"I raise and train dogs professionally. I've been a customer of the Collar Clinic over the years and have been impressed with their quality of products and service... Here at "Southern Hills Kennel" we use Dogtra Collars! Southern Hills Rebel was trained with one... and I think he turned out just fine! You be the judge... Thank You Collar Clinic for your continued support of "Southern Hills Kennel!" Abilene, TX

"I have to give you the update on the Dogtra collar you recommended. It Arrived ahead of schedule last Wednesday in plenty of time for my trip. I studied the manual which was easy to understand. I charged up the collar and it functioned perfectly. With a little practice training it was easy for me to operate and control my GSP. Incredible collar- !! We hunted cattail swamps almost exclusively and the majority of the time my pointer was unseen but we could always find him with a quick punch of the locator button or by changing modes remotely from the transmitter to stalk/point, or point only. My dog and the collar made the trip for the 5 of us. Over 200 points in 3 days on wild birds and on mostly public land, Nearly 100 of which were hidden and we wouldn't have know the dog was on point with out the collar squawking. The extra high tone really helped in some 25 mph winds too. My dog has never really had a creep problem and if he ever did it was my fault for calling him off point when I could not see or hear him. But with this collars help in never pulling him off a point, he became so solid that we could walk up to him and turn him completely around with out him moving a muscle. He held the Birds so tight that my 12 year old shot his first limit of (3) Rosters ever in his life in a one hour hunt on Saturday night. The dog pointed 9 birds- 6 roosters for him and held them for close shots. Thanks again for recommending the collar and for expediting the collar. Great Job!! You helped make a trip of life time for my two sons (9) and (12) - they both are already discussing when they buy their first pointer that they need to save up some extra money so they can call the collar clinic. In today's age of declining youth hunters - your great work helped forge two new hunters for life..they are hooked.!" Customer purchased a Dogtra 2500 T & B. Prior Lake, MN

"Thank you. Your company has come very highly recommended and you have shown great customer
service with great response and sensitivity toward customers needs. This will not be forgotten when
I am ready to make my purchase and when others ask me of places to purchase ecollars." Kailua, HI

"I saw noticeable results the first day! This product makes basic commands and distraction training easy." Abilene, TX

"Your company is top notch in my book, I recommend you every chance I get.
How many other companies call a customer to check on the problem?
The quick shipping and great products at the best prices around besides." Pullman, WA

"I would recommend these products to anyone who is teaching their dog to obey voice commands." Cement City, MI

"I am very pleased with the collar you repaired for me and thanks for the Troubleshooting guide." ~ Brantley, AL

"I have used my collar extensively and I find the quality of your service excellent." ~ Piketon, OH

"Next to the dog, this was the best purchase I have made in a while!" Saskatoon, CAN

"Always the nicest people to do business with - Highly recommended to friends!" ~ Bell Buckle, TN

"You did a great job on my collar, it's as good as it was when it was new - maybe better" ~ Lafayette, TN

"Great service and true American manners and courtesy." ~ Mayesville, SC

"My system was very sick. Thank you Collar Clinic for such a speedy recovery." Abingdon, VA

"I appreciate the knowledgeable and prompt service." Gig Harbor, WA

"Fast, courteous service, staff had answers to all my questions." E Haddam, CT

"I like the trade-in option and your accepting of a "no" without any high pressure tactics! I can trust your service work." Gilbert, AZ

"I'm going to a NAVHDA and a NASTRA event her in Florida, I'm going to let everyone there know how well you treated me and
what a good value the items I bought were!!" Valrico, FL

"Thank you very much, I have recommended your business to several other hunters, due mainly to service." Hornell, NY

"Thanks for the fast response and shipping! I spoke with several or your representatives concerning your products and what
I was looking for and they were a great help! I placed my order on a Monday and received my reconditioned Upland Special
on Wednesday. This is my second training collar I've purchased from you and it work and looks like new. Thanks again."
Georgetown, OH

"I cannot express how impressed I am with this company. I have had the privilege of dealing with you two times
and have been more than satisfied each time. Your customer service, quick shipping and repair are the best.
I recommend this company to all that I come in contact with." Moore, OK

Link to Forum commentary

Link to Forum Comments

Link to a Forum Comments

 


Survey
Please take a moment to fill out the following survey.
Your honest opinion helps us in our continuing effort to improve our product quality and customer service.
With your input, we can better help you, our customer. Thank you in advance for your support
.

  1. What breed of dog do you own? How many?
  2. What best describes your dog? Hunting: Show: Companion:
    Police K-9: Field Trial / Hunt Test: Other:

  3. How many days per month do you normally train? 1-5:
    5-10: 10-20: 20+ :

  4. Would you recommend the Collar Clinic to your friends? yes: no:
  5. Where did you hear about the Collar Clinic?
  6. Was your Customer Service Rep courteous? yes: no: n/a:
  7. And informative? yes: no: n/a:
  8. Are you completely satisfied with the trainer recently purchased or serviced? yes: no:
  9. Do you consider our Flat Rate service a good value?
    Excellent: Good: Fair: Poor:
  10. Do you find our advertisement easy to understand? yes: no: n/a:
  11. What make and model of trainer do you own?
  12. Manufacturer: Model:
    If for any reason, you are not completely satisfied with your purchase
    or repair, please contact us so we can make it right.

    Any other comments
    :
    May we use your comments in print? yes: no:
    Optional: Name:
    Address:
    City:
    State:
    Zip: * Required
    Phone:
    E-mail:


 

Collar Clinic
1517 Northern Star Drive
Traverse City, MI 49696

Email: comments@collarclinic.com
Call Toll Free: 1-800-430-2010
Local and International Call: 231-947-2010
Fax: 1-231-947-6566


We look forward to being of service to you.



Business Hours: Monday - Friday
8:30am to 5:00pm (EST)

Printable Mail Order Form

Printable Service Request Form


View Larger Map


Collar Clinic Home Page
1-800-430-2010